Terms and Conditions

By using our Services, you will be bound by these terms and conditions. It is subject to revising, modifying or expanding at our own will without prior notice. They will only be visible on the portal of endofleasecleaninginPerth. Clients should also look into this area frequently in order to be aware of the changes.

• Client / You - person or organisation that orders solutions delivered by the organisation.
• We / Us Company / Company - provider or authorised representatives hired by the business.
• Service /Services - any operation, arrangement or package requested.
• Cleaner / Cleaners - these are people or sub-contracted individuals who are hired to do the work.
• Heavily Soiled - a lot of dirt that has collected beyond normal house cleaning standards.
• Manager Agent - oversees tenancy requirements in an estate.
• Property - premises in need of treatment.
• Vacate Cleaning Standards - benchmark level of hygiene required by the appointed estate representative under the Residential Tenancies and Rooming Act 2008.
• Reasonable Endeavours - the best possible effort under the conditions of the day.

Such requirements govern all contractual agreements between the organisation and the client, taking precedence over contradictory statements, discussions or prior agreements.

We need to treat our representatives with all dignity. Harassment, threats, intimidation, offensive expression, racial prejudice, or defamatory commentary will mean the immediate end of assistance without compensation and the possibility of criminal proceedings.

An extensive catalogue of inclusions and exclusions regarding vacate treatments may be found.

• Prices are based on average dwelling sizes as well as normal conditions. Variations can be used where there is a difference between the descriptions and what is actually observed, such as the addition of supplementary chambers, the use of blinds or excessive contamination.
• Homes with less than two bedrooms come with one sliding door and four windows. Bigger homes with more than two bedrooms have two sliding doors and eight windows.
• Other assignments, like inaccessible premises, retrieval of keys or vehicle parking, have optional surcharges.
• Extreme contamination can require long-term labour, special equipment, or more concentrated solutions.
• The communication of any revision will be carried out before it is initiated. Continuation has to be preceded by agreement on revised amounts. The unwillingness to embrace changes can invalidate some of the guarantees.

• It is the responsibility of the clients to ensure that they have access to utilities such as electricity, water, and free access to all areas that need their attention.
• Denial of entry will result in a non-access fee ($40 per hour, limited by the total amount of bookings made in total).
• Gathering of keys may cost $40 per 10km.
• Addresses that cannot be reached may lead to appointment charges or a cancellation fee of $70.
• Furniture that weighs more than 5kg has to be moved out. Oversights seal in underprivileged places.
• Clutters, rubbish and fragile items should be cleared away. We do not take responsibility for anything being broken when it is not stolen.
• The client permits photography to be undertaken to verify, monitor quality and report.

Re-booking within the day of the schedule will cost $70, or refunding the entire amount of the reservation sum as a security.

• Refund of money once a booking has been made: a 50 administration fee.
• More than 72 hours to the scheduled date: cancellation will incur a charge of $100.
• Less than 24 hours beforehand: $200 fee.
• Cancellation on the same day by reason of hazards, unsafe conditions, or access denial is also subject to levies.
• We have the right to re-book or to cancel in case the conditions of the property do not match the description or some unforeseen circumstances arise.

• Full settlement must be made before commencement, except without any notice to the contrary.
• Reservations need authentic credit cards. Minimum deposit $50 applies.
• Bank transfer payments are subject to proof, and clearance takes three business days.
• Exceptional balances of more than one month are charged at 250 plus 5 per cent monthly interest.
• The clients are still liable for other collection expenses, such as legal services.
• Dishonoured transactions or chargebacks are 25 per cent administration plus interest; recovery agents might be used (where necessary).
• In case of agency or government-assigned assignments, the responsibility to pay is secured by the official purchase orders.

• Complaints of loss or poor performance should be put in writing within 24 hours of delivery.
• Before third parties are involved, permission to inspect should be given.
• The old fixtures that are prone to wear or deterioration are not liable.
• Compensation does not include consequential loss, rental forfeiture or bond deductions.
• Complaints should contain explanations in writing, photos of the complaint and preferred resolutions.
• We will look into it immediately, recommend solutions and document improvement actions. In cases where a case cannot be solved, the parties can take the case to the relevant consumer protection body.